Can I exhange items in my order?
For more information about our return/ exchange policy, please visit this page. If you still have an enquiry you can also contact us at [email protected]. Please provide the order number and details of the enquiry.
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Shipping and Delivery
My order has been damaged, what can I do?
We apologise for the inconvenience caused. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. We kindly ask you please send us a photo of the...
Do you offer express shipping?
We offer express postage for $14.90 at checkout. Unfortunately we are unable to ship all items express post at this time. Products containing ethanol or perfume such as our Bench Spray, Air Freshener, Sanitiser, Room Spray & Diffusers cannot be...
International shipping
We now offer international shipping to New Zealand, United States, Canada and United Kingdom Shipping rates will be based on weight and zone of country, shipping rates will be calculated at checkout based on your order. Unfortunately we are unable...
Can you send my order in 2 parts?
Unfortunately we don't offer split shipment parcels at this time. We recommend placing two orders if required.
Are your products Therapeutic Goods Administration (TGA) approved?
The Therapeutic Goods Administration (TGA) regulates medicines (prescription, OTC and complementary medicines) and medical devices in Australia. al.ive body products are classed as cosmetic products and do not fall under the jurisdiction of the...
I placed multiple orders- can I consolidate my orders so they all arrive together?
Regrettably, because of the high volume of orders, we're unable to modify orders once they've been placed, particularly during peak sale periods. Our team is dedicated to promptly fulfilling these orders, making changes challenging at this time....
My discount code is not applying to my sale items?
All discount codes for the sale are automatic and shouldn't need to be applied. Could you please email a screenshot of what is showing at checkout for you to [email protected] and a team member will look into this.
What should I do if I haven't received my order confirmation email?
If you have placed an order and haven't received the confirmation email, please check to ensure that the email address provided during the order placement was accurate. If necessary, you can confirm the correct email address with us, and we will rese
How can I change the shipping address for an existing order?
We generally process orders quickly after they are placed, which often makes it impossible to change the shipping address once an order has been picked and fulfilled from our warehouse. If your order is still being processed, you can reach out to us
How do I track my order or manage delivery issues?
If you are trying to locate your order, you can consult your tracking number, which should have been provided after your order was shipped. Please note that it may take some time for the tracking information to update on the postal service's system.