Thank you for reaching out and expressing your concern regarding the pet-friendliness of our fragrance products. We truly understand the importance of ensuring the safety and well-being of your pets. Our fragrance products are meticulously...
The al.ive body Home Fragrance Collection 100% Soy Candles have a 60 hour burn time if burned correctly. It is important you follow the directions provided with your candle for optimal burning. Burn candle on a stable and heat resistant surface...
We recommend changing your reeds every time you refill your diffuser vessel.
High-quality reeds have an effective capillary action, meaning they diffuse fragrance quickly and evenly. But to give a new diffuser a boost, it is recommended to flip your reeds after the first 10 minutes. This allows the saturated ends to start...
Unfortunately, as we have to ensure our room spray caps are secured firmly to avoid leakage it is not possible for the bottles to be refilled.
All packaging for the Home Fragrance collection has been produced without lamination so it can be placed in your household recycling. Our ceramic vessels have been designed for ongoing use as styling items in your home and can be used long beyond...
Our fragrances have been developed to the highest standard and all efforts made to avoid triggering asthma in individuals. But for some, any fragrance can trigger a reaction and therefore if you have a sensitivity to fragrance we recommend you...
Unfortunately we do not offer a refund or replacement for change of mind. We recommend you visit one of our 750+ stockists Australia-wide to trial the range prior to purchase. If the gift recipient doesn't like the scent you can always keep the...
This can happen when the wick has not been suitably trimmed prior to burning. We recommend trimming your wick to 5mm prior to each burn to prevent smoke or soot.
Our Luxury Room Spray has been developed to be a concentrated formula that freshens a room with only a single spray. We anticipate the Room Spray will last 3-4 months with normal use, but may run out faster if used more frequently or if more than...
Our candles & diffusers are hand-poured in Australia, which means we can ensure the highest quality and consistency. Our ceramic vessels are hand finished making each one unique. We have chosen to use ceramic because of its beautiful tactile...
Place your candle vessel on a heat-proof surface and fill with boiling water. The water will melt the residual wax and as the water cools the wax will form a solid disc on the surface of the water. The disc of wax can then be removed and thrown in...
Our Ceramic Diffusers will scent an average-sized room for 3-4 months. Smaller rooms or those with little air flow will get a stronger scent, whereas extra-large spaces or those with fans or breezes will find the scent dissipates more easily and...
Our fragrances are crafted, not only for the best aroma, but also to be as low allergenic as possible. This means we use essential oils where it's safe, other botanicals where we can, and sometimes synthetic, to reduce the likelihood of skin...
We cannot offer a detailed ingredient list at this time however we use a premium biodegradable base that is vegan cruelty-free and non-toxic to humans and the environment. Our formula has excellent scent carrier properties which will ensure our...
Our fragrances are crafted, not only for the best aroma, but also to be as low allergenic as possible. This means we use essential oils where it's safe, other botanicals where we can, and sometimes synthetic, to reduce the likelihood of skin...