Formulas

Tell me about your ingredients

All products from our range contain high quality, natural ingredients and are vegan and palm oil free. For further information regarding our ingredients, please refer to individual product pages for a detailed list.

What is your expiry date?

Products that are shelf-stable for 3 years or greater do not need an expiry date. However we recommend you observe our "period after opening" symbol, an image of a little jar with a "12" in it. This means the product should be used up within 12...

I have a nut allergy can I use your products?

All lotions contain sweet almond oil. We can’t validate any issues or residue with the wash product as we produce in a facility that also has nut oils and the same with our suppliers. ie. even where there is an absence of an allergen traces could...

Do you have a foaming wash?

We have invested greatly in making sure that our al.ive body products do not contain palm oil, which in turn means that our products may not foam as much as others on the market. We are very proud that we have been able to achieve this whilst...

I've had an allergic reaction from your products?

We are sorry to hear about the experience you have had and understand how this may have been troubling for you. We take great care in formulating our products to avoid or very much minimise the incidence of skin reactions. But it is possible for...

Why does your product have phenoxyethanol and fragrance?

Phenoxyethanol was chosen as a preservative in our products due to the robust clinical data supporting its safety. We use the lowest concentration suitable for keeping our products pure and safe for your use.Fragrance is included, again at low...

What is your vitamin E derived from?

Our Vitamin E is naturally derived, from sources that include wheat.

Are your products suitable for people with gluten intolerance or coeliac?

Our products have not been formulated or tested to be gluten-free. Whilst our products do not contain gluten as an ingredient, they do contain natural Vitamin E, which is derived from sources that include wheat and therefore may contain trace...

Are your formulas Grey Water / Septic Safe?

The al.ive body and al.ive body baby ranges are formulated with gentle and safe ingredients, many of which are naturally derived. We avoid harsh ingredients and use the lowest levels of preservatives possible. We cannot advise specifically whether...

Are your products vegan?

Yes, our products are proudly 100% vegan.

Is your hand wash antibacterial?

Our hand washes are not antibacterial. If you are seeking an antibacterial solution we recommend our Hand & Surface Sanitiser.

Is your hand wash soap free?

Our hand washes are formulated with gentle cleansers that remove dirt and impurities without drying the skin. Often when referring to "soap" people mean a class of ingredients called sulphates which can be drying on the skin. The al.ive body range...

Is your range safe for pregnant women?

Our products are carefully formulated to be safe and gentle, but have not been tested specifically for pregnant women. We recommend you speak to your doctor or pharmacist about any new product usage during pregnancy.

How does the Hand Cream differ from the Lotion/Balm?

Our Hand Creams have the same base formula of Shea Butter & Coconut as our Essentials Hand Balm however they replicate the scent profile of our Hand & Body Lotions.

Has your formula changed? I noticed it is different from the last time I purchased?

That is unusual, our formulas have not recently changed. If you could email the details of your concern to [email protected] we can assist further.