FAQs

Can I buy a set of gold pumps for the Duo I already have at home?

Our gold pumps are limited edition, and currently only available with our Gold Edition Duos.

How long will it take for this to reach the recipient if it's a gift?

Thank you for taking the time to reach out. STANDARD SHIPPING If you have ordered with standard shipping your parcel is expected to arrive within 5-10 business days EXPRESS SHIPPING If you have ordered with express shipping your parcel is expected...

What are the dimensions of your products?

You can find the product dimensions on each of our product pages in the description and images.

Do you offer samples of your products?

We offer samples for all our washes in both our body and baby ranges as well as hair care and home fragrance for you to try at home, simply head to the link below and select which product you would like to try...

There's a mark on my product? What can I do?

We are sorry to hear the bottle you received is marked, our team do their best to ensure all items are checked prior to dispatch. If you could please email an image and your order number to [email protected] a member of our team will be able...

Are the refill pouches recyclable?

Currently there is no program in Australia for recycling soft plastics, since RedCycle ceased operations. We are working with APCO for a replacement program, and also looking at other ways we can deliver sustainable refill options. In the...

Are your products organic and low tox?

While we have certified organic ingredients within a range of our products, our full list of ingdredients is not certified organic. Our fragrances are crafted, not only for the best aroma, but also to be as low allergenic as possible. This means...

My promotional code isn't working

Sorry you to hear you are having an issue imputting your promotional code. Discount codes do not apply to our sample, bundle or sale items and some have minimum spend requirements. Please be sure to check all requirements have been met for the...

I ordered a bundle, the discount code I hope to use will not apply?

Unfortunately additional discount codes cannot be used in conjunction with any other offers including sale items, bundles or samples. Due to the order placed containing a sale item the discount no longer applies.

What are your bottles made from?

Our 500ml bottles are 100% recyclable and made from HDPE plastic, our trays are made from ABS plastic, for its durability and are designed for longevity.

Can I please purchase a tray on it's own?

Unfortunately the Duo/ Trio tray are an exclusive addition to our Duo/ Trio sets and cannot be purchased on its own.

Is your packaging Biodegradable?

Our packaging is recyclable, but not currently biodegradable. We recommend referring to the recycling directions and logos on each individual item.

Where you source your bottles from? Can I buy them and sell empty ones on my online store?

Thank you for enquiring about our al.ive body product. Our bottles are custom made for us, and unfortunately we do not sell the empty bottles or trays.

What are the dimensions of your duo tray?

The dimensions of the wash & lotion trays are as below: 19.5cm (long) x 7cm (wide) x 2cm (high) 20cm high with the bottles in the tray.

I am having trouble with my Hair Care pump opening

We can suggest tightening the pump onto the neck of the bottle as much as possible, then while holding the neck of the bottle twist the top to the left and it should release. Please be sure to reach out via [email protected] if this does not...

I have a faulty pump, what can I do?

We are sorry to hear this, our team do their best to ensure all items are checked prior to dispatch. If you could please email an image and your order number to [email protected] a member of our team will be able to help resolve this issue...

Where can I find spare pumps?

Spare pumps and accessories can be found here https://alivebody.com.au/collections/accessories

Where is my closest stockist?

Please use our stockist finder to locate your nearest store https://alivebody.com.au/pages/find-a-stockist. We recommend calling or visiting the store to identify exact stock levels as we do not have access to this directly.

The item I want is not on sale?

Our Sale is a curated selection of items across each range and unfortunatley the selected items are currently not part of it.

How can I be notified about upcoming sales and promotions?

To ensure you do not miss out on our exclusive sales and promotions, we recommend that you subscribe to our emails. This way, you can be the first to know when we launch new sales, promotions, or products. To sign up for email notifications, please v

How can I become a stockist for your products?

If you are interested in stocking our products, please contact us via email for further assistance. We often work with various businesses and offer wholesale opportunities.

What color options are available for your product sets?

Our product sets are available in a variety of colorways to fit your style. For example, our Hair Care duo comes in an exclusive Blue Smoke colorway, while the Hair & Body Trio is offered in a Natural Stone colorway. The Premium Kitchen Collection ca