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FAQs

What is the best skincare routine using al.ive skin products?

In what order should I apply al.ive skin products?

Can I mix and layer multiple products from the al.ive skin range?

Do your products work best in the morning or evening?

How long does it take to see visible results?

Can I use al.ive skin products under makeup?

Should I apply skincare products to my neck and décolletage?

Are al.ive skin products dermatologically tested?

Are al.ive skin products suitable for sensitive skin?

Do your products contain artificial fragrances, silicones, or parabens?

Are al.ive skin products non-comedogenic (won’t clog pores)?

Are your formulations vegan and cruelty-free?

Do your products contain alcohol or drying agents?

What role does the skin’s microbiome play in your formulations?

Can I use al.ive skin products if I have allergies or reactive skin?

Are your products refillable?

What are the sustainability commitments behind al.ive skin?

Is your packaging recyclable?

What are your refill bottles made from?

Are al.ive skin products suitable for all skin types?

Can I use these products if I have acne-prone skin?

Will your products help with fine lines and wrinkles?

Do al.ive skin products address pigmentation and uneven skin tone?

What are the best al.ive skin products for dry or dehydrated skin?

Can al.ive skin products help with redness or sensitivity?

Are your products fragrance-free or do they have natural scents?

What is the shelf life of al.ive skin products?

Do al.ive skin products contain SPF?

Are your products safe for pregnancy and breastfeeding?

Are al.ive skin products safe for teenagers?

What makes al.ive skin different from other skincare brands?

Do you offer trial sizes or sample kits?

Can men use al.ive skin products?

Are there specific products best for morning vs. night routines?

Skincare

Can I buy a set of gold pumps for the Duo I already have at home?

How long will it take for this to reach the recipient if it's a gift?

What are the dimensions of your products?

Do you offer samples of your products?

There's a mark on my product? What can I do?

Are the refill pouches recyclable?

Are your products organic and low tox?

I ordered a bundle, the discount code I hope to use will not apply?

What are your bottles made from?

Can I please purchase a tray on it's own?

Is your packaging Biodegradable?

Where you source your bottles from? Can I buy them and sell empty ones on my online store?

What are the dimensions of your duo tray?

I am having trouble with my Hair Care pump opening

I have a faulty pump, what can I do?

Where can I find spare pumps?

Where is my closest stockist?

The item I want is not on sale?

How can I be notified about upcoming sales and promotions?

How can I become a stockist for your products?

What color options are available for your product sets?

Can I exhange items in my order?

My order has been damaged, what can I do?

Do you offer express shipping?

International shipping

Can you send my order in 2 parts?

Are your products Therapeutic Goods Administration (TGA) approved?

I placed multiple orders- can I consolidate my orders so they all arrive together?

My discount code is not applying to my sale items?

What should I do if I haven't received my order confirmation email?

How can I change the shipping address for an existing order?

How do I track my order or manage delivery issues?

Shipping and Delivery

Tell me about your ingredients

What is your expiry date?

I have a nut allergy can I use your products?

Do you have a foaming wash?

I've had an allergic reaction from your products?

Why does your product have phenoxyethanol and fragrance?

What is your vitamin E derived from?

Are your products suitable for people with gluten intolerance or coeliac?

Are your formulas Grey Water / Septic Safe?

Are your products vegan?

Is your hand wash antibacterial?

Is your hand wash soap free?

Is your range safe for pregnant women?

How does the Hand Cream differ from the Lotion/Balm?

Has your formula changed? I noticed it is different from the last time I purchased?

Formulas

Are your fragrance products pet safe?

How long will my candle last? How long is the burn time?

When should I replace my diffuser reeds?

How often should I turn my reeds?

Can I refill my room spray?

Is the home range recyclable?

Are your fragrances safe for asthmatics?

If I give this as a gift and they don't like the scent what can I do?

I burn my candle and there's lots of smoke, why is this?

I've gone through my room spray really quickly, how long should this last?

What makes your candles/ diffusers different from other ones I've seen. How are your vessels made?

How do I clean my candle vessel when I'm finished?

Whats the longevity of the reed diffusers?

Are your fragrances 100% essential oils? What is ‘fragrance (natural)’ in the ingredient list?

What is the ingredient list of your diffusers?

What scents your products?

Fragrance

Can my Bench spray be used on my stone bench top?

I've noticed the Dish wash doesn't foam, why is that?

What are the preservatives in the dishwashing liquid and the bench spray?

Is your Bench Spray pH neutral?

Can I purchase any kitchen product & tray to make my own kitchen trio?

Are your Kitchen products phthalate free?

What is the pH for the Dishwash?

Can I purchase a trio tray?

Bottle Care

Kitchen

What hair type is this range suitable for?

Does this product contain sulphates?

Does this product contain silicones?

Is this product suitable for colour treated hair?

Is this product suitable for children?

Do you have a Shampoo and Conditioner for different hair types?

Hair Care

Are these products ok for travel?

How do I refill my mini bottles?

Can I get the Wash and Lotion in different scents?

Can I get the mini bottles with pump tops?

Travel

Can I use these products on my new born?

Why do you use artificial fragrance in your main range and not your baby range?

My child Eczema, is it safe to use on him/her?

What do you mean by 'fragrance' in your baby products?

What is the recommended age for use of the Bubble Bath?

Is the Baby Oil safe to use on my infant?

Can I use the Baby Oil on my baby's head / face

Is the Baby Oil product recyclable?

Baby

What at the PH Balances of each product?

Are the cleaning products suitable for sensitive skin?

How do I wash the microfibre cloths?

What surfaces can the glass/ mirror cleaner be used on?

What surfaces can the bathroom cleaner be used on?

What surfaces can the all purpose cleaner be used on?

How do I recycle the cleaning bottles/pumps?

What are your cloths made from?

Does your glass cleaner contain ammonia?

What is the packaging made from?

Cleaning

What is The Members Circle?

Why Should I join the Members Circle?

What are the different levels of membership?

How do I join The Members Circle?

What is included in the Essentials Membership?

What is included in the Insider Membership?

What’s the difference between Essentials and Insider?

How do I join the membership program?

When will I receive my membership benefits?

Can I upgrade from Essentials to Insider later?

What happens if I cancel my membership?

What if I don’t use all the perks in a year?

How do I contact support for membership issues?

Do I need to cancel my old membership?

Membership

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