Returns & RefundsUpdated 13 hours ago

Returns & Refunds

We want you to love your al.ive body products. If something isn’t quite right, we’re here to help.

Faulty, Damaged or Defective Items

If you receive a product that is faulty, defective, or damaged, please contact us as soon as possible so we can assist.

To be eligible for a return or replacement, you must notify us within 7 days of receiving your order.

Please email our team at [email protected] and include:

• Your order number

• A brief description of the issue

• Photos of the product and packaging, if applicable

This helps us assess the issue quickly and provide the best resolution.

Important Timeframe

If we are not notified of a faulty, defective, or damaged item within 7 days of delivery, the product will be considered accepted, and we may be unable to process a return or replacement.

What Happens Next

Once our team reviews your request, we will advise on the next steps. Depending on the situation, this may include:

• A replacement product

• A refund

• Or another suitable resolution

Our team will guide you through the process to make it as smooth as possible.