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Skincare

What is the best skincare routine using al.ive skin products?

We recommend using our Skin Quiz tool to help you select the most efficacious al.ive skin routine to cater for your skin types and concerns. If you are still unsure, our skin expert team can help you with your product selection to achieve the best re

In what order should I apply al.ive skin products?

Apply your skincare from the lightest to the richest textures. Start with First in Line Silky Gel Cleanser, followed by Always Refined Exfoliating Essence (used in the morning or evening, 2 to 3 times per week). Next, apply your serum, then your chos

Can I mix and layer multiple products from the al.ive skin range?

Yes, you’re welcome to layer or alternate products based on your skin’s changing needs. The entire al.ive skin range has been formulated to work in harmony.

Do your products work best in the morning or evening?

Most of our products are suitable for use morning or evening, giving you the flexibility to create a routine that works for you. Two of our serums are specially designed for specific times of the day, one for morning, the other for night.

How long does it take to see visible results?

The al.ive skin range has been expertly formulated and tested with real results in mind. Like any skincare, consistency is key. That’s why we created our custom trays, to keep your routine on display and make it easy to stay on track.For dryness and

Can I use al.ive skin products under makeup?

The al.ive skin range was designed to fit perfectly under makeup application, our AM routine Cleanser, daily defence serum and moisturisers have been tested specifically to ensure they work well with most makeup and layering. The only product we woul

Should I apply skincare products to my neck and décolletage?

The simple answer is yes, we absolutely suggest applying our range of products over the face and neck down to the decolletage to prevent and improve the appearance of all signs of ageing and promote healthier and glowing-looking skin. The only produc

Are al.ive skin products dermatologically tested?

No, al.ive skin products are not dermatologically tested. However, each formula has been developed in collaboration with one of Australia’s leading natural chemists and has undergone over 100 iterations to ensure it's suitable for all skin types, inc

Are al.ive skin products suitable for sensitive skin?

Yes, most al.ive skin products are suitable for sensitive skin. Each formula has been developed with a focus on gentle, effective ingredients and has undergone over 100 iterations in collaboration with one of Australia’s leading natural chemists.If y

Do your products contain artificial fragrances, silicones, or parabens?

No, our products do not contain artificial fragrances, silicones, parabens, or sulphates. Every formula is developed under our strict ingredient policy, which excludes a number of ingredients that have raised safety concerns.We do use low levels (0.2

Are al.ive skin products non-comedogenic (won’t clog pores)?

Our formulas have been thoughtfully designed for all skin types, including oily and combination skin. While we haven’t conducted non-comedogenic testing, these claims are typically based on individual ingredients rather than overall formulation perfo

Are your formulations vegan and cruelty-free?

al.ive skin is proudly vegan, cruelty-free, and palm oil free. While 'clean beauty' isn’t a regulated term, our formulas are consciously created using high-performance, state-of-the-art ingredients. Wherever possible, we prioritise naturally derived

Do your products contain alcohol or drying agents?

No, our al.ive skin formulas do not contain drying alcohols. Every product is thoughtfully formulated to support a healthy skin barrier and microbiome, helping to improve hydration, reduce sensitivity, and leave skin feeling calm and balanced.A compr

What role does the skin’s microbiome play in your formulations?

The skin’s microbiome plays a vital role in every al.ive skin formulation. Rather than trying to remove bacteria, our formulas are designed to support the natural balance of the skin’s ecosystem. We use gentle, effective ingredients that help strengt

Can I use al.ive skin products if I have allergies or reactive skin?

We recommend that anyone with known allergies or sensitive/reactive skin review the ingredient list first and patch test products in a discreet area (just under the jaw line) to determine whether the products are right for them. In some instances, yo

Are your products refillable?

We are proud to offer refillable options for all our al.ive skin products except for the Endless Glow Luminous Face Oil which is available in a recyclable glass bottle.

What are the sustainability commitments behind al.ive skin?

At al.ive skin, we’re committed to doing our best by both people and the planet. We see sustainability as a journey, and we’re always looking for ways to do better while still delivering the results and experiences our customers expect.Our packaging

Is your packaging recyclable?

Yes, most of our packaging is recyclable. All cardboard shippers and retail boxes can be recycled at home, and our refill bottles are kerbside recyclable.Clear glass bottles, like our Face Oil bottle, can also be placed in your recycling bin once emp

What are your refill bottles made from?

Our al.ive skin refill bottles are made from 100% kerbside recyclable PP plastic.

Are al.ive skin products suitable for all skin types?

Yes, most al.ive skin products are suitable for all skin types. Our range is designed to be uncomplicated, effective, and easy to personalise based on your skin’s needs. You can tailor your routine by choosing the moisturiser that best suits your ski

Can I use these products if I have acne-prone skin?

While we haven’t specifically tested our range on acne-prone skin, it has been thoughtfully formulated to support clarity, hydration and balance for a wide range of skin types. For best results, we recommend the following routine:Cleanse morning and

Will your products help with fine lines and wrinkles?

Yes, our range has been formulated to support visible improvements in fine lines and wrinkles with consistent use. For best results, we recommend the following routine:Cleanse morning and night, double cleansing in the evening if you wear makeup or S

Do al.ive skin products address pigmentation and uneven skin tone?

al.ive skin products have been formulated to address a number of anti-ageing elements including pigmentation and uneven skin tone. Using our Always Refined Exfoliating Essence will help encourage natural cellular turnover, replacing dull dead skin ce

What are the best al.ive skin products for dry or dehydrated skin?

All al.ive skin products have been developed with ingredients known to help hydrate and moisturise skin including glycerin in our cleanser, 4D hyaluronic acid in our 2 serums and moisturisers and sodium lactate in our exfoliating essence. For anyone

Can al.ive skin products help with redness or sensitivity?

Yes, many al.ive skin products are suitable for those with redness or sensitivity. Our formulas are designed to support the skin barrier and help calm irritation.If you have known sensitivities, we recommend reviewing the full ingredients list and pa

Are your products fragrance-free or do they have natural scents?

Our products are not fragrance-free, but we use low levels (0.2–0.4%) of naturally derived fragrance. These are carefully selected to help balance the natural scent of the ingredients and create a more enjoyable experience.Our goal is to make skincar

What is the shelf life of al.ive skin products?

We recommend using our products within 12 months of opening. For Endless Glow Face Oil, we suggest using it within 6 months for optimal freshness. You can refer to the open jar symbol on each pack for guidance.

Do al.ive skin products contain SPF?

Our two moisturisers, light burst Hydrating Gel Cream and worth its weight Nourishing Rich Cream do not offer sun protection. We highly recommend you use a sunscreen daily as part of your skin’s needs care routine as your last step over your moisturi

Are your products safe for pregnancy and breastfeeding?

Our products have been carefully formulated to be safe and gentle to use for pregnant and breastfeeding mothers. We do recommend that you always consult with your GP if you have any concerns before changing a skincare routine.

Are al.ive skin products safe for teenagers?

al.ive skin products are thoughtfully formulated with adult skin in mind, but many are gentle enough to suit younger skin too. Because teenage skin can be more reactive due to hormonal changes, we recommend patch testing before use to ensure suitabil

What makes al.ive skin different from other skincare brands?

At al.ive skin, our goal was to create a skincare range that delivers visible results without overcomplicating your routine. We’ve designed each product to be effective, easy to use, and suitable for most skin types, so you can build a routine that f

Do you offer trial sizes or sample kits?

A sample kit featuring our silky gel cleanser, daily defence serum, restorative serum, hydrating gel cream and nourishing rich cream is available to purchase for $39. These samples will give you enough product to trial the products for 2-3 days.

Can men use al.ive skin products?

Yes, al.ive skin is suitable for everyone. The range has been developed to be effortless, effective and easy to personalise, no matter your gender or skin type.

Are there specific products best for morning vs. night routines?

Most al.ive skin products can be used in both your morning and evening routine. However, some products are designed for more specific use.Our two serums are time-specific: When I Wake Daily Defence Serum is ideal for morning use to protect against en