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Membership

What is The Members Circle?

The Members’ Circle is al.ive body’s membership program. Whether you're a brand new customer or a devoted part of our community, there is a membership for you to suit your relationship with the brand. With exclusive discounts, free shipping, first ac

Why Should I join the Members Circle?

The Members’ Circle gives you access to meaningful benefits that enhance the way you shop and experience al.ive. From exclusive product access and ongoing savings, to complimentary shipping and curated member-only offers throughout the year.

What are the different levels of membership?

The Insider membership is $39 per year and offers a range of exclusive benefits. Members enjoy free shipping on every order, 5% off full-size products, and 10% off refills. Additional perks include VIP gifts, special birthday gifts, and early access

How do I join The Members Circle?

Joining is easy. Visit our membership page and select the option that suits you. Essentials membership is free to join at any time, while Insider can be unlocked for $39 annually. Once signed up, your benefits will be automatically applied to your ac

What is included in the Essentials Membership?

The Essentials Membership offers early access to new collections, exclusive offers, and a special birthday surprise.

What is included in the Insider Membership?

The Insider membership is $39 per year and offers a range of exclusive benefits. Members enjoy free shipping on every order, 5% off full-size products, and 10% off refills. Additional perks include VIP gifts, special birthday gifts, and early access

What’s the difference between Essentials and Insider?

Essentials is our complimentary membership and a great way to experience some of the benefits of being part of The Members’ Circle, including early access to launches, exclusive offers, and a special birthday treat. Insider is a paid membership, $39

How do I join the membership program?

Joining is easy. Visit our membership page HERE and select the option that suits you. Essentials membership is free to join at any time, while Insider can be unlocked for $39 annually. Once signed up, your benefits will be automatically applied to yo

When will I receive my membership benefits?

Benefits, such as free shipping or discounts, are applied immediately upon first order with membership in the cart. Your membership is automatically active. Note that you will need to use the same email address associated with your membership order w

Can I upgrade from Essentials to Insider later?

Yes, you can upgrade at any time. If you're currently enjoying the benefits of Essentials and want to unlock even more, simply sign in to your account and follow the prompts to join Insider. Your upgraded benefits will be applied immediately upon act

What happens if I cancel my membership?

You can cancel anytime, but you will retain access to your membership benefits until the end of your current 12 month subscription period.

What if I don’t use all the perks in a year?

Unused perks do not roll over to the next year, so it's best to make the most of your membership benefits while they last

How do I contact support for membership issues?

You can reach out to our customer support team via [email protected] via email for any membership-related inquiries or assistance.

Do I need to cancel my old membership?

No, the transition to the new membership is automatic so there is nothing you will need to action from your end.